Refund Policy
This Refund Policy must be read together with our Terms of Service and our Pricing Policy. In the event of any conflict, the Terms of Service shall prevail. Nothing in this policy affects your statutory rights under UK consumer law.
How our Service works. We provide a monitoring and notification service only. We monitor DVSA cancellation availability and send you notifications (via WhatsApp and email) with a direct link to each matching slot on gov.uk. You book, change, cancel, or swap your own test yourself on gov.uk. Under DVSA SI 2026/326 (effective 12 May 2026), only the candidate may do this. We never book, change, or cancel anything on the DVSA system on your behalf. Your order includes unlimited notifications until you book a test.
1. The Key Moment: When You Book a Test
Our Service continues — with unlimited notifications — until you book a driving test using one of our notifications. This single moment, booking a test, determines your refund eligibility:
- Before you book a test — you are eligible for a refund of our Service fee (less non-recoverable card processing fees, see Section 4), no matter how many notifications you have already received.
- Once you have booked a test using one of our notifications — the Service is fulfilled and our Service fee becomes non-refundable.
Because every notification is only ever sent for a slot that matches the preferences you set (your centres, date range, time window, and blackout dates), and because refund eligibility depends only on whether you have booked, you remain fully in control of when the Service concludes.
2. Before You Book a Test
You may request a refund of our Service fee at any time within 60 calendar days of your order, provided you have not yet booked a test using one of our notifications. The refund will be the amount you paid, less non-recoverable card processing fees (see Section 4). The number of notifications you have received does not affect this — as long as you have not booked, you remain eligible.
After 60 days with no booking, refund decisions are at the sole discretion of the Company. This does not affect your statutory rights.
3. 14-Day Statutory Cooling-Off Period
Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 calendar days of your order. By placing your order, you request that we begin the Service immediately. If you cancel within 14 days:
- If you have not booked a test, you receive a refund of our Service fee, less non-recoverable card processing fees and any proportionate amount for monitoring already provided.
- If you have already booked a test using one of our notifications, the Service is fully performed and the statutory right to cancel is lost.
4. Card Processing Fees — Always Deducted, Never Refundable
Card processing fees are never returned to us by the payment provider, and are therefore always deducted from any refund — without exception.
Our payment provider (Stripe) charges a processing fee on every transaction (typically 2.9–4.4% of the order value, depending on card type and country of origin). When we issue a refund, the provider does not return this fee to us. It is a non-recoverable third-party cost, not a Company charge, and it cannot be refunded by us under any circumstances — including order cancellation, statutory cooling-off, chargeback, or payment dispute.
5. Currency and Foreign-Card Refunds
All payments and refunds are processed in US Dollars (USD).
Any refund is issued in USD for the same USD amount originally charged (less non-recoverable card processing fees). If your card is denominated in another currency (e.g. GBP), the amount credited back to your account in your local currency is determined by your bank's exchange rate at the time the refund is processed, which may differ from the rate applied when you paid. Any difference due to exchange-rate movement, or any foreign-transaction fee charged by your bank, is outside our control and is not something we can compensate.
6. After You Book a Test
No refunds are available once you have booked a test using one of our notifications. The Service is fully completed at this point.
This applies regardless of the reason, including but not limited to: change of mind; you later cancelled or rescheduled the test yourself on gov.uk; dissatisfaction with the date, time, or centre you booked; scheduling conflicts; or a later wish to find an earlier or different slot.
Our Service — monitoring DVSA availability and notifying you of matching slots until you secured a booking — has been fully performed once you book a test. If you later wish to monitor for a different or earlier test, this requires a new order (see our Pricing Policy).
7. Refund Processing
Refunds are processed on scheduled refund days. Same-day refunds are not available. The refund amount will never exceed the original payment. Once a refund is issued by us, the time it takes to appear in your account is controlled by your bank or card issuer, typically 5–10 business days.
8. Working Hours and Processing Window
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time), excluding English public holidays.
All refund and cancellation requests must be submitted via WhatsApp. Messages received outside Working Hours are deemed received at the start of the next working day.
Because refund eligibility depends only on whether you have booked a test — not on how many notifications you have received — you can request a refund at any time before booking, and our Working Hours affect only how quickly the refund itself is actioned, not your eligibility. If you wish to stop receiving notifications, tell us clearly in your WhatsApp message and we will pause your search as soon as we see it during Working Hours.
9. Chargebacks
Please contact us before filing a chargeback — most issues can be resolved quickly and directly. If a chargeback is filed in a case where the Service was performed correctly (i.e. you booked a test using one of our notifications), we will contest it with full evidence, including our notification delivery records and booking confirmation, and may suspend your account, recover our costs, and report the matter to fraud prevention agencies. Filing a chargeback does not release you from your obligations under the Terms of Service.
10. How to Request a Refund
This is our sole monitored support channel. Emails are not monitored and phone calls are not accepted. Please include your name and order reference (or the email and licence number used on your order) so we can locate your order quickly.
11. Legacy Orders
Customers who placed orders before 1 July 2026, under previous pricing or service terms (including the legacy GBP pricing, the "3-Alert" model, and, before 12 May 2026, any model where bookings were made on the Customer's behalf), remain subject to the refund terms that were in effect at the time their order was placed.