Refund Policy

Company: Integrix LLC · Effective from: 3 July 2026 · Last updated: 3 July 2026

This Refund Policy applies to purchases of the Test Notification Service provided by Integrix LLC ("we", "us", "our") through our website findmydrivingtest.com. Please read it together with our Terms of Service and Pricing Policy. Nothing in this policy affects your statutory rights under applicable consumer law.

Our payment provider. Payments for our service are processed by our authorised reseller and Merchant of Record, Paddle.com (Paddle.com Market Ltd and its affiliates). When you buy from us, Paddle is the seller of record. Refunds are handled by Paddle in accordance with this policy and Paddle's own Refund Policy. Where our policy and Paddle's policy differ, the higher level of protection for you will always apply.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 calendar days of your purchase date. We want you to be happy with our service, and we will honour valid refund requests made within this period.

2. How to Request a Refund

You can request a refund in any of the following ways:

  • Use the "View receipt" or order-management link in your Paddle purchase confirmation email;
  • Submit a request through Paddle's buyer support at paddle.net and select "Request a refund"; or
  • Contact us directly via WhatsApp at wa.me/447441944708 and we will arrange your refund through Paddle.

3. How Refunds Are Processed

Approved refunds are issued to your original payment method, where possible, and are normally completed within 14 days of approval. Because our Merchant of Record (Paddle) processes payments and refunds on our behalf, refunds are made by Paddle rather than by us directly. Once a refund is issued, access to the service will end.

4. Statutory Withdrawal Rights

In addition to our 30-day money-back guarantee, you may have a statutory right to withdraw from your purchase under the consumer laws of your country (for example, a 14-day right of withdrawal in the EU, EEA, UK, and Turkey). Where such rights apply, they are honoured in full. If your local consumer law provides greater rights than this policy, those rights apply.

5. Faulty or Misdescribed Service

If the service does not work as described, or you experience a persistent technical problem that prevents you from receiving it, please contact us so we can put it right. Where the service is faulty or not as described, you are entitled to a remedy in accordance with applicable consumer protection law.

6. Chargebacks

If you have any concern about a charge, please contact us or Paddle first — most issues can be resolved quickly and directly, which is faster than a chargeback. You retain all of your lawful rights to dispute a charge with your bank or card issuer.

7. Contact

For any question about this policy or a refund, contact us via WhatsApp at wa.me/447441944708 or by email at info@findmydrivingtest.com. You can also contact Paddle directly at paddle.net.

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